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Communication

Outreach Channels

Information is the lifeblood of an organization. To effectively deliver information, communication is necessary. Communication is conveyed in several forms, including verbal and written methods.

Blog & Newsletters

• Increases website traffic
• Builds a reputation as a leader in the industry
• Creates engagement around your services
• Create new opportunities
• Turn prospects into members
• Increase your email list

Knowledge Base

• Delivers a better experience to your constituents
• Eases the workload of your support staff
• Improves onboarding of members
• Enables 24/7 customer service
• Supports different learning styles

News/Alerts

• Provides knowledgeable information
• Industry-focused content
• Displays recent and relevant news stories
• A timeline view of the most significant developments

Social Media Posts

• Increased brand awareness
• More inbound traffic
• Improved search engine rankings
• Improved brand loyalty
• Gain insight into the interests of the industry

Text Messaging

• Text messages get read
• Easy for the end-user
• No special download requirements
• Drives automation and response
• Is cost-effective

Website Chat & Support

• Preferred over emails and phone calls
• Quick answers with canned messages or bots
• Giving the right solution at a quicker pace
• Private or public channels
• Cost-effective methods to provide assistance

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